Dr Nisha K. is a Healthcare Management professional who possesses a medical background and has accrued experience in Hospital Operations, Quality Assurance, and Clinical Process Improvement. She possesses a Bachelor of Medicine and Bachelor of Surgery (MBBS) from Nashik University, complemented by a Postgraduate Diploma in Healthcare Management from IIHMR Bangalore. Additionally, she has recently obtained a certification in Healthcare Management and Analytics from the IIM Kozhikode.

During her tenure at Apollo Hospitals, her exemplary record in quality assurance has been instrumental in collaborating with the quality team to secure the hospital’s accreditations from the Joint Commission International (JCI) and the National Accreditation Board for Hospitals & Healthcare Providers (NABH). She also has conducted quality audits across multiple clinics and has effectively trained staff to adhere to stringent quality standards, resulting in notable enhancements in both clinical and operational outcomes.

Heading one of the five Strategic Business Units at a hospital with 60 beds and over 200 healthcare professionals, she possesses extensive expertise in leading multidisciplinary teams. Her proficiency includes a deep understanding of clinical governance, mortality audits, and hospital quality metrics. Notably, she has optimized various hospital processes, leading to a significant reduction in turnaround times. Furthermore, she has been instrumental in the implementation of a new hospital management software system, enhancing operational efficiency and patient care.

Her commitment to excellence in Hospital Operations is shown in her adeptness at managing crisis situations, ensuring compliance, and fostering service excellence across various departments. Her contributions not only enhance patient care but also elevate the overall operational efficiency of the hospital facilities.
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EXPERTISE (AREAS)

I) Hospital Medical Services and Operations

II)Quality Audit and Assurances

III)Clinical Process Improvement